Customer support 

• Clear origin and proven product quality, affirmed with world-class material manufacturers such as Lava, Cercon, Ceramill… from major brands like 3M and Amann Girrbach.
• We only supply products that meet quality standards. Product standards are tied to registered, trademarked brands.

• Meeting customer requirements in the shortest possible time depending on order volume.
• Khai Nguyen Dental Lab’s customer care team is always ready to assist with any matter related to product and service quality.
• Khai Nguyen Dental Lab always ensures accurate delivery times thanks to a courier team that knows every route in Ho Chi Minh City and is ready to pick up and deliver cases directly. For customers outside Ho Chi Minh City, Khai Nguyen Dental Lab will help you send and receive cases at the nearest coach stations for your convenience.

• Khai Nguyen Dental Lab always strives to bring you good products at reasonable prices, committing to highly competitive pricing with quality to match. 

• We commit to providing customers with complete warranty guidance, from 6 months to 15 years depending on the product, and to repairing products when issues arise or quickly sending replacements upon request.

After receiving your order form or signed contract with full information and notes for the technician, together with the number of models and dental casts, we will contact you to reconfirm the order form, the details, and the payment and shipping methods.

• You can place orders on our website 24 hours a day, every day. If it falls on a public holiday, we will contact you right after the holiday.
• Phone orders are welcome from 8:00 to 19:00, Monday to Saturday; you can call our hotline directly 0902 945 585
• Outside the above hours, you can leave your details in the chat box on our website or fanpage and a consultant will call you back.

• Depending on the order quantity, we will contact you to confirm the delivery time.

• Once completed, every product is  inspected before the case is returned.
• Products are arranged, stamped, sealed, packaged, photographed, and sent to you for easy checking upon receipt.

• Our logistics and coordination teams schedule pickups and return finished products to you as promptly as possible.

• Within a 35 km radius in Ho Chi Minh City, Khai Nguyen Dental Lab’s courier team picks up and returns cases at your door.
• For customers outside urban Ho Chi Minh City, please send your dental casts with the order form via coach station, then contact Khai Nguyen Dental Lab at: 0902 945 585 to notify us, and our courier will pick up the case at the coach station.

• Please inspect the goods carefully upon receipt. Should any issue arise, please notify us immediately so we can work together to resolve it.

• Products that crack, fracture, or break during use after being permanently placed in the patient’s mouth.
• Warranty cards issued by Khai Nguyen Dental Lab and still within the warranty period.

• Restorations cracked, fractured, or broken due to patient falls or accidents.
• Restorations cracked, fractured, or broken through misuse, such as biting hard objects or removing the restoration yourself.
• Restorations cracked or broken because the dentist dropped or knocked them while adjusting or fitting them in the patient’s mouth.
• Warranty cards not issued by Khai Nguyen Dental Lab, or cards too damaged or scratched to look up.
• Products past the warranty period.

Usage instructions:

• Step 1: The dentist examines why the patient needs a metal-free ceramic crown and identifies which positions require restoration. Once determined, the dentist advises the patient on which type of metal-free ceramic restoration to choose for the best result.
• Step 2: The dentist performs a general examination, treats damaged or missing teeth, addresses issues in the treatment area such as periodontal disease or jawbone problems… and takes a conventional impression or a digital scan.
• Step 3: The technician fabricates the metal-free ceramic restoration from the impression or digital scan data, following the shade, function and the dentist’s prescription.
• Step 4: Using the impression or scan data, the technician designs the restoration in CAD software, selects the appropriate material and manufactures it according to each material’s workflow (milling, with sintering or pressing where required). The restoration is then finished through anatomical contouring, occlusal adjustment, shading, surface treatment, and polishing or glazing before handover.
• Step 5: The dentist tries the restoration in the mouth, checking fit, occlusion and esthetics before temporary or permanent cementation as indicated.
• Step 6: Final cementation and periodic follow-up.

Note:

• Before placement in the patient’s mouth, ceramic restorations must be stored in a dedicated plastic or rigid box lined with foam to prevent impact damage.
• Store in a dry, cool place, away from direct sunlight, high humidity, or chemical vapors.
• Never place near heat sources such as presses, dryers, stoves, or under direct surgical lighting.

Do not drop or knock hard, as ceramic restorations can develop micro-cracks leading to fracture during use.

Usage instructions:

• Step 1: The dentist examines why the patient needs a restoration and identifies which positions require it. Once determined, the dentist advises the patient on which type of implant-supported restoration to choose for the best result.
• Step 2: The dentist performs a general examination, treats damaged or missing teeth, addresses issues in the treatment area such as periodontal disease or jawbone problems… and takes a conventional impression or a digital scan.
• Step 3: The technician fabricates the custom abutment (when indicated) and ceramic crown according to the impression, shade, function and the dentist’s prescription.
• Step 4: The dentist tries in and checks the fit of the abutment (if any) and evaluates the soft tissue around the implant before seating the restoration.
• Step 5: The dentist places and secures the abutment (if any) together with the implant-supported restoration, checking fit, occlusion and esthetics before completing treatment. After the crown is placed, the patient can eat and live as usual.
• Step 6: Final cementation and periodic follow-up.

Note:

• Before placement in the patient’s mouth, implant-supported restorations must be stored in a dedicated plastic or rigid box lined with foam to prevent impact damage.
• Store in a dry, cool place, away from direct sunlight, high humidity, or chemical vapors.
• Never place near heat sources such as presses, dryers, stoves, or under direct surgical lighting.

Do not drop or knock hard, as ceramic restorations can develop micro-cracks leading to fracture during use.