Office Address
10/40-42 Xuan Dieu Street, Tan Son Nhat Ward, Ho Chi Minh City, Vietnam.
Contact Information
Phone and WhatsApp: (+84) 902 945 585
E-mail: cs@khainguyenlab.vn
Working time
8:00 AM – 7:00 PM (GMT+7)
Monday – Saturday
SERVICES OF KHAI NGUYEN DENTAL LAB
DO YOU HAVE QUESTIONS OR NEED CONSULTATION?
Please leave your information with us. We will get back to you as soon as possible.
Which channel to use for what
Khai Nguyen Dental Lab works with dentists, clinics and dental laboratories only; we do not treat or sell to patients. Pick the channel that fits the job:
WhatsApp
Best for: Sending scans and photos, quick questions on a case in progress, first contact from overseas
Email
Best for: Prescriptions, smaller scan files, quotes, invoices and bank transfer details
Phone
Best for: Urgent questions during our working hours
The form on this page is for when you would like us to contact you. Leave your name or clinic name, email and a short message about the work you want to send.
Hours and time zone
We work Monday to Saturday, 08:00–19:00 Indochina Time (ICT, GMT+7), and are closed on Sundays. Prescriptions and scans can be sent 24/7; anything that arrives on a Sunday or a Vietnamese public holiday is confirmed on the next working day. Because Vietnam is ahead of US time zones, a question sent at the end of your day is usually answered by the start of your next one.
How to send a case
Intraoral scans
STL, PLY or DCM files by WhatsApp, email or our case portal. Full-arch colour scans can exceed 100 MB, so send a download link; email is usually capped at about 25 MB. Export steps for each scanner brand are in which intraoral scanners work with our lab.
Physical impressions or models
ship them by DHL Express to the address below. We pour and scan them on a desktop scanner and continue digitally. Allow 2–4 days for transit before the lab clock starts.
Prescription
tooth numbers, restoration type, material, shade and seating date. What to add for each case type is listed in our ordering process.
Every file is checked in our next working shift. If a margin, bite or scan body is missing, you receive an annotated screenshot before production starts.
Turnaround and shipping
In-lab production takes 2–4.5 working days depending on material and number of units. Finished cases ship by DHL Express and typically arrive in 2–4 days, with the tracking number sent on dispatch. Design-only work is returned by download in 12 hours, 24 hours for All-on-X, with a 2-hour express option. Planning advice is in turnaround time and shipping. Clinics in Ho Chi Minh City within 35 km of the lab get pickup and delivery by our own courier team.
Our address and how to find us
Khai Nguyen Dental Lab, 10/40-42 Xuan Dieu Street, Tan Son Nhat Ward, Ho Chi Minh City, Vietnam. The lab is close to Tan Son Nhat International Airport. Some of our older documents give the address as Ward 4, Tan Binh District; it is the same location. On Google Maps, search for “Khai Nguyen Dental Lab” and choose the listing at 10/40-42 Xuan Dieu. If you would like to visit the lab, message us first so we can arrange a time.
Quick answers
How fast do you reply?
Within one business day, usually sooner during our working hours.
Can I get a price list?
We quote against your case mix. Send a case profile and you receive a priced quote within 24 hours; see what a Vietnam dental lab costs.
Can I try one case first?
Yes. If you have not worked with us before, your first case is free of charge; confirm its details with our team before you send it.
What warranty applies?
From 6 months to 15 years depending on the product line, with every restoration shipped with a warranty card. Terms are in our policies and remake policy.
